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Terms and Conditions

Welcome to ChatActor! By using our website (chatactor.com) chatbot services, and any associated applications, software, or APIs (collectively, the "Services"), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully before using our Services. If you do not agree to these Terms, you may not access or use the Services.

These Terms of Service were last updated on November 15, 2024.

1. Acceptance of Terms

By accessing or using ChatActor’s Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you (the “User”) and ChatActor (the “Company”). If you are using our Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to "you" will include that organization.

2. Services Provided

ChatActor is a chatbot platform that enables [describe main features, such as customer support automation, information retrieval, data processing, etc.]. While we aim to offer reliable and accurate responses, the Services are designed as a general information and interaction tool and may not always provide accurate or complete responses. Therefore:

  • Use of Information: Information and responses generated by ChatActor should not be relied upon as professional advice. You are solely responsible for verifying any information obtained through the Services.
  • Service Availability: ChatActor may be temporarily unavailable for scheduled maintenance, updates, or other reasons. We are not liable for any interruptions or downtime.

3. User Accounts

To access certain features of ChatActor, you may be required to create an account.

  • Eligibility: You must be at least [e.g., 13 or 18] years of age to create an account or use the Services, and by creating an account, you confirm that you meet this requirement.
  • Account Responsibility: You are responsible for the security and confidentiality of your account credentials and agree to notify us immediately of any unauthorized access or use of your account. ChatActor is not liable for any loss or damage resulting from unauthorized access to your account.
  • Account Termination: ChatActor reserves the right to suspend, deactivate, or terminate your account if you violate these Terms or engage in any behavior that disrupts or harms the Services, users, or the Company.

4. User Conduct

You agree to use ChatActor’s Services in a manner that is lawful, ethical, and respectful of others. By using our Services, you agree that you will NOT:

  • Use the Services for any unlawful purpose, including but not limited to harassment, defamation, or fraud.
  • Attempt to interfere with the security, integrity, or availability of our Services, including but not limited to hacking, transmitting viruses, or launching denial-of-service attacks.
  • Use bots, scrapers, or other automated methods to collect or harvest data from ChatActor without our explicit permission.
  • Misrepresent yourself, impersonate others, or attempt to access areas of the Services for which you do not have permission.

5. Intellectual Property

All intellectual property rights in and to the Services, including but not limited to content, logos, trademarks, text, software, and graphics, are owned by ChatActor or our licensors. Unauthorized use, reproduction, modification, or distribution of ChatActor’s intellectual property is prohibited.

  • Limited License: We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Services for personal, non-commercial purposes. This license does not permit any resale of the Services or its contents.
  • User Content: By submitting any content (e.g., text or data) to ChatActor, you grant us a worldwide, royalty-free, perpetual license to use, modify, distribute, and display your content in connection with our Services.

6. Financial Terms

Access to certain features of ChatActor may require payment. By purchasing any paid Services, you agree to the following Financial Terms:

  • Pricing and Payment: All fees are as stated at the time of purchase and are subject to change. You agree to pay any fees incurred in connection with your use of the Services, including any recurring subscription fees if applicable.
  • Billing Information: You must provide accurate and up-to-date billing information. By providing such information, you authorize us to charge your payment method for any applicable fees.
  • Refunds: Unless otherwise specified, all fees are non-refundable. Refund requests will be handled on a case-by-case basis at our discretion.

7. Cancellation

You may cancel your subscription to any paid Services at any time through your account settings. Please note the following terms:

  • Cancellation Process: All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.
    If you are unsatisfied with our Services, please email us at support@chatactor.com
  • Reactivation: You may reactivate your subscription at any time by signing up for a paid plan again.

8. Disclaimer of Warranties

ChatActor provides the Services on an "as-is" and "as-available" basis without any warranties of any kind, express or implied. This means:

  • No Warranty of Accuracy: While we strive to offer helpful information, ChatActor makes no guarantees regarding the accuracy, completeness, or reliability of any information provided by our Services.
  • No Warranty of Fitness for a Particular Purpose: ChatActor disclaims all warranties that the Services will be suitable for your particular needs or free of errors, viruses, or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ChatActor, its affiliates, officers, employees, agents, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from or related to:

  • Your use or inability to use the Services.
  • Unauthorized access to or alteration of your data.
  • Any third-party conduct or content on our Services.

In jurisdictions where exclusions of liability are limited, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless ChatActor, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, and expenses, including legal fees, arising from or related to:

  • Your use or misuse of the Services.
  • Your violation of these Terms.
  • Your infringement of any intellectual property or other rights of a third party.

11. Modifications to Terms

ChatActor reserves the right to modify, update, or replace these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Services after any modifications to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to periodically review the Terms for any changes.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of [Jurisdiction, e.g., the State of California, USA], without regard to its conflict of laws principles.

  • Arbitration: Any disputes arising from or related to these Terms or your use of the Services will be resolved by binding arbitration in accordance with the rules of [Arbitration Association]. You agree to waive any right to a jury trial for such disputes.
  • Limitation on Claims: You agree that any claim or cause of action arising out of or related to your use of the Services or these Terms must be filed within one (1) year after the cause of action arose, otherwise such claim or cause of action is permanently barred.