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Privacy Policy

ChatActor.com ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI chatbot (collectively, the "Services"). Please read this policy carefully to understand our views and practices regarding your personal data.

These Privacy Policy were last updated on November 15, 2024.

1. Information We Collect

1.1 Personal Information

When you register, subscribe, or interact with our Services, we may collect the following types of personal information:

  • Contact Information: such as name, email address, phone number, and postal address.
  • Account Information: including username, password, and unique user IDs.
  • Payment Information: if you subscribe to a paid plan, we may collect billing information, including credit card details, though this data may be managed by our third-party payment processors.
  • Communication Data: such as customer service inquiries and messages exchanged with our chatbot or support team.

1.2 Automatically Collected Information

We may automatically collect certain information about your device and usage of the Services:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: interactions with the Services, including pages visited, session duration, and chatbot usage patterns.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about how you use our Services and improve functionality. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the collected information for various business purposes, including:

  • Providing Services: To register you as a user, manage your account, and deliver our chatbot services.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide support related to the Services.
  • Personalization: To customize content and features based on your interactions and preferences.
  • Payment Processing: To process your transactions securely, including subscriptions and other fees.
  • Analytics and Improvements: To monitor usage patterns, conduct analysis, and improve our Services, including chatbot responses.
  • Marketing and Communications: To communicate with you about updates, promotions, and other relevant information, with your consent where required by law.
  • Legal Compliance: To comply with legal obligations, such as data retention and reporting requirements.

3. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information if required by law, or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
  • Protection of Rights: We may share your information if we believe it is necessary to enforce our Terms of Service, protect our rights, property, or safety, or that of our users or the public.

4. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.

5. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law:

  • Access and Update: You can access and update your account information through your user profile or by contacting us directly.
  • Data Portability: In some cases, you may request that we transfer your information to another service provider.
  • Correction and Deletion: You may request the correction or deletion of your personal information, subject to legal requirements.
  • Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions included in the emails or by contacting us directly.
  • Cookie Preferences: You may manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect the information you provide to us against unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need to process your information, we will delete or anonymize it, or, if this is not possible, securely store it and isolate it from further use until deletion is possible.

8. Children's Privacy

ChatActor’s Services are not intended for children under the age of [13/16, depending on jurisdiction]. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take steps to delete the information.

9. International Data Transfers

If you are accessing our Services from outside [Your Jurisdiction, e.g., the United States], please note that your information may be transferred to, processed, and stored in a country different from your own. By using our Services, you consent to such transfer and processing of your information in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. If we make material changes, we will notify you by updating the "Effective Date" and, where appropriate, provide additional notice, such as by email. Your continued use of the Services after any modifications constitutes your acceptance of the revised Privacy Policy.